Products

Wireless9000

Online Bill Presentment & Payment

Archive (COLD Storage)

Switch Mediation

Prepaid Local Wireless

Point of Sale

Outsourcing

♦Account Structure
   o Account Number
     • Single or multiple service numbers
   o Service Number
   o Super Account Number
     • Account Level Sharing
     • Service Level Sharing
     • Cross Account Sharing
♦ Customer Setup & Maintenance
   o Service Order Processing
     • Graphical User Interface
     • Automated Provisioning
     • Contract Printing
     • Field Defaulting
     • Back dating
     • Future dating
   o Customer Care
     • Account Status
        • Active
        • Suspended
        • Disconnected
        • Write-off
     • Equipment Lookup
     • Current Call Records Display
     • Customer Retention Tools
     • Marketing Tools
        • Separate marketing address
        • Date management
           o connect
           o disconnect
           o change
           o contract expiration
           o maintenance expiration

        • Promotion tracking

     • Transaction History
     • ESN History
        • Maintain last 10 ESN’s/customer
     • Profitability
     • Comment History
        • Account level
        • Service level
        • Alerts
♦ Payment Options
   o Standard
   o Credit card
   o ACH
   o Lock box
   o On-line options
♦ Collections
   o Automated or Manual
     • Suspension
     • Disconnect
     • Write-off
   o Notices
     • User defined format
     • User defined delivery
♦ Write-Off management
   o Write-off history
   o Payment tracking
   o CSR notification
♦ Deposit Tracking
   o Interest calculations
   o Automated or manual
   o Vouchers or refunds to A/R